Support center

Kirpee Casino support and common questions

Glowing neon speech bubbles in pink and lime green

Clear answers to the questions that matter most to Kirpee Casino players.

Direct answers

How we help you navigate Kirpee Casino

When you have a question, you want an answer that is easy to find and easy to understand. That is why this page is organised into clear categories. Whether you are curious about the welcome offer, the 20% cashback, or how to verify your account, you will find the practical detail here.

This page grows as Kirpee Casino grows. We add sections as we hear more from players, and we keep the wording plain rather than legalistic. Where a detail depends on the specific offer or your account, we tell you that and point you to the right place inside the casino to read it.

If you don't find what you need, our contact page has a direct route to our support team. Before you reach for email though, take a moment to scan the categories below, the answer is often already here.

Casino terminology at Kirpee

A quick guide to the terms you will meet while exploring Kirpee Casino.

Super Spin
A higher-value slot spin. Kirpee Casino's welcome offer includes 20 Super Spins worth €1 each, which is a different experience from a standard low-value spin.
Cashback
A share of your losses returned to your account. Kirpee Casino offers 20% cashback, designed to soften the impact of a losing session.
RTP
Return to player. This percentage represents the theoretical amount a game pays back to players over a long period of play, one of several factors worth understanding before you play.
KYC
Know your customer: the process of verifying your identity, age, and address. It is a standard step that keeps the gaming environment safe and regulated.
Wagering
The number of times you must play through a bonus or spin winnings before they can be withdrawn. Wagering conditions vary by offer, so read the specific terms shown in the casino before you opt in.

Managing your account

Practical details about your Kirpee Casino profile.

  • Opening an account

    To join Kirpee Casino you must be at least 18 years old. Registration is quick, asking only for your basic legal details to get started.

  • Verification

    You may be asked for documents such as a photo ID or proof of address. This is a standard step required by the Malta Gaming Authority to prevent fraud and protect players.

  • Password recovery

    If you lose access to your account, use the 'forgot password' link on the login page. We recommend a unique password that you don't reuse on other sites.

  • Closing an account

    You can close your account at any time through your profile settings or by contacting support. Stepping away from gaming is always your choice.

Offers and Super Spins

Understanding the rewards at Kirpee Casino.

  • The welcome offer

    New players can receive 20 x €1 Super Spins after depositing at least €50. It is our way of introducing you to the Kirpee experience.

  • Claiming your spins

    The steps for claiming your spins and any game-specific conditions are set out in the offer terms shown inside the casino, so check them there before you opt in.

  • Bonus transparency

    We never hide wagering requirements. Any offer at Kirpee Casino comes with a plain explanation of how it works, with the full terms available in the casino.

  • Future promotions

    New offers appear from time to time through our operator, BP Group Limited. Check the Offers page to see what is currently available.

The 20% cashback programme

How the cashback works at Kirpee Casino.

  • How it works

    The 20% cashback returns a share of your net losses over a set period, giving you something back to keep the session going.

  • Eligibility

    Eligibility and any exclusions, such as specific game types or account statuses, are set out in the full cashback terms shown in the casino.

  • Keeping it simple

    We keep our description of cashback as straightforward as possible: 20% means a meaningful share of your losses returned, described plainly rather than buried in small print.

  • Timing and terms

    For details on timing and how cashback is calculated, visit the Cashback page and the full terms available inside the casino.

Responsible play and safety

Tools to keep your gaming experience positive.

  • Deposit limits

    Set a maximum amount you can deposit over a day, week, or month, a simple way to stay within your entertainment budget.

  • Time-outs

    If you want a short break, set a time-out ranging from 24 hours to several weeks. Your account is inaccessible for that period.

  • Self-exclusion

    For a longer break, self-exclusion lets you close your account for months or even years. This decision is final for the period you choose.

  • Support resources

    We link to independent organisations such as Peluuri in Finland for anyone who feels their gambling is becoming a concern.

Site navigation

Finding your way around Kirpee.net.

  • Finding games

    Use the game selection to filter by type, such as slots, live casino, or table games, so you can find what you are after quickly.

  • Bilingual toggle

    Switch between Finnish and English at any time using the language selector in the menu. All core content is maintained in both languages.

  • Mobile experience

    Kirpee Casino is built to be responsive, so the experience stays sharp on a phone, tablet, or desktop.

  • Terms and conditions

    The full legal framework for your play is always accessible in the footer. We recommend reading it before you start.

Still have questions?

If your question isn't answered here, write to [email protected] and our team will help.

Practical questions

01

How do I get the 20 Super Spins?

Deposit at least €50 at Kirpee Casino to qualify for the 20 x €1 Super Spins. Full terms for the offer, including any conditions, are shown in the casino before you opt in.

02

How does the 20% cashback work?

Kirpee Casino offers 20% cashback on qualifying losses over a set period. The full terms, including eligibility and timing, are set by the operator and shown inside the casino.

03

Can I use Kirpee Casino on my phone?

Yes, Kirpee Casino is fully optimised for mobile devices. You can access games, offers, and support features directly from your mobile browser without a separate app.

04

Is my money safe with Kirpee?

Kirpee Casino is operated by BP Group Limited and licensed by the Malta Gaming Authority (MGA/B2C/203/2011), which requires player funds to be kept in separate accounts and encryption used for transactions.

Set your first stake in motion

Everything you need to know about Kirpee Casino in one place. We give direct answers and point you to the casino for full terms.

Join & play